Thank you for choosing to hire Storeyline Resumes. 

Storeyline Resumes clients have an excellent record of landing jobs and advancing their careers. However, Storeyline Resumes offers no guarantee of job placement, interviews, or promotion as a result of using its professional services. We have no control over the decisions of potential employers, labor market conditions, or how you conduct your job search. 

THESE TERMS AND CONDITIONS CONSTITUTE A LEGALLY BINDING AGREEMENT MADE BETWEEN YOU, WHETHER PERSONALLY OR ON BEHALF OF AN ENTITY AND STOREYLINE RESUMES.

YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND YOU AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS.

1. FEES:

The fee for our services must be paid in full before Storeyline Resumes will commence the interview process and draft your career documents.

If you ask Storeyline Resumes to make substantial changes to a draft resume, such as a change of job focus, strategy, target audience, or anything that requires complete rethinking or re-strategizing, the changes will be considered a rewrite and you will incur extra charges.

1. CLIENT RESPONSIBILITIES:

For all services purchased, you acknowledge that this is a collaborative process between us. You agree to perform suggested activities to generate the best job search results, and you agree to maintain communication with our office.  You understand that, by not cooperating and collaborating with Storeyline Resumes, you will prevent us from providing you with the best product and services. 

Furthermore, you agree that all information provided to Storeyline Resumes is true and correct and complete information about yourself. You shall not use any false information, e-mail address, pretend to be someone other than yourself, or otherwise mislead us. 

You agree to comply with the Homework Instructions, which are incorporated by reference into the Terms and Conditions.  

1. WHAT WE DO:

We will provide our services to you in accordance with the following procedures:

1. We will analyze your existing resume and/or employment timeline and conduct a resume interview. 

2. We will conduct your interview at the date/time agreed upon. We will call you directly. We will provide you with details about how to best prepare for your resume interview. 

3. After your interview, complete your “HOMEWORK” to the Storeyline Resumes Portal. 

4. Once we have your resume interview notes AND your homework, we will begin the process of creating your resume draft. Uploading your homework PRIOR to your resume interview does not speed up the process. We need your homework AND your resume interview notes to create the resume draft. 

5. Your draft will be delivered within 10-14 business days from receipt of homework. Your draft will be uploaded to the portal and you will receive an email alert when it is ready to view. 

6. Once you review the draft and provide edits in the portal, we will finalize the remaining items in your package (LinkedIn Profile Content,  Cover Letter, Biography, etc).

1. JOB SEARCH RESPONSIBILITY:

The client agrees that while Storeyline Resumes will provide tools, ideas, advice, and commercially available data, we cannot be responsible for changing market conditions, job posting changes, or a client’s aggressiveness, attitude, and willingness to implement their action plan.  NO VERBAL OR WRITTEN PROMISE OR GUARANTEE OF ANY JOB OR EMPLOYMENT IS MADE OR IMPLIED UNDER THE TERMS OF THE CONTRACT. Your success in the job market is solely your responsibility.

Your service includes professionally written documents also known as marketing and branding documents and/or career development sessions. As the client, you are responsible for reviewing your branding documents for completeness and accuracy. We work with you through the document edit phase before finalization. As the client, it is your responsibility to review and approve your documents before using them.

1. REVISION POLICY:

The services provided by Storeyline Resumes includes an edit process, and we will work to meet your reasonable satisfaction and approval before finalizing the resume package. A revision is defined as minor when changes to the text or shifts in the content are slight and/or still directed towards the same job roles/industry/etc. Substantial changes, for example, a change of job focus, strategy, target audience, or anything that requires completely rethinking or re-strategizing are considered a rewrite and will incur extra charges.

Rough drafts of the documents will focus on the information presented by you, the client. This can be in the form of supporting documents, discovery calls, and/or the initial consultation. Any edits requested on or after the final version is delivered will be charged a revision fee. The fee will be determined based on the details of the request.

Storeyline Resumes is not liable for any damage whatsoever caused by omissions, false statements, or inaccuracies in career documents. 

1. REFUND POLICY:

1. No Refunds Once Homework is Submitted:

After homework is submitted, no refunds will be issued.  Fees for the preparation of career documents are non-refundable, as Storeyline Resumes provides custom services for each client. The non-refundable payment covers the development of customized interview questions, career documents and/or other services. Services include client consultation or coaching, writing, and editorial services, design, layout, editing and proofreading, and finalization of such documents are intellectual property and take a significant amount of time to prepare and complete, which cannot be recouped.

You understand and agree that the time spent reviewing initial documents, and/or preparing for and conducting client interviews, and/or communicating with you, and/or preparing resumes and other documents, and/or providing all other products and services, is compensable at the rate charged by Storeyline Resumes. 

You acknowledge and agree that no refunds will be given for failure to secure employment or failure to receive an interview from a prospective employer.  Storeyline Resumes has no control over the interview and employment process and makes no guarantees or promises regarding your job search.

However, in lieu of a refund, we may offer a credit toward future work in exceptional circumstances and at the sole discretion of Storeyline Resumes. 

Because Storeyline Resumes takes client satisfaction very seriously, it is our policy to work with you until you are satisfied with your documents and services. We built our brand on referrals and word-of-mouth from happy clients. Let us know what we need to do to ensure we accomplish that goal.

1. Refunds will be issued under the following limited circumstances only:

Full Refund:  If payment is received and services are requested to be cancelled more than 48 hours prior to a scheduled interview, we will issue a full refund. 

Partial Refund:  If services are requested to be cancelled, either: (a) less than 48 hours before a scheduled interview, or (b) after the interview is conducted but before homework is submitted, we will issue a refund, less a $75.00 fee. 

7. LIMITATION OF LIABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL STOREYLINE RESUMES ITS OFFICERS, DIRECTORS, EMPLOYEES, EDITORS, AND REPRESENTATIVES BE HELD LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION COMPENSATORY, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOSS OF INCOME OR DATA, LOSS OF OR DAMAGE TO PROPERTY.  

WE DISCLAIM ANY AND ALL LIABILITY OF ANY KIND FOR ANY UNAUTHORIZED ACCESS TO OR USE OF YOUR PERSONALLY-IDENTIFIABLE INFORMATION. BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE TO OUR DISCLAIMER OF ANY SUCH LIABILITY.

8. INDEMNITY:

You agree to defend, indemnify, and hold harmless Storeyline Resumes, its officers, directors, employees, and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of our services or your breach of the terms of this Terms and Conditions.  

9. VENUE AND GOVERNING LAW:  

You agree that any legal dispute arising from these Terms and Conditions shall be filed in the Court of Common Pleas of Westmoreland County, Pennsylvania.   

The Terms and Conditions are governed by the law of the Commonwealth of Pennsylvania, and will be interpreted in accordance with Pennsylvania law.

10. OTHER TERMS AND CONDITIONS:

Survival of Provisions. The fee provisions of the Terms and Conditions shall survive termination of this Agreement for whatever cause, including, but not limited to the mutual agreement to terminate this Agreement by both parties hereto.

Storeyline Resumes reserves the right to refuse service, terminate a client relationship, or otherwise cancel orders at their sole discretion. Storeyline Resumes will not refund the purchase price of any service under any circumstances after we commence preparing your resume, as set forth in our refund policy.  However, we will make a reasonable effort to satisfy every client.

Thank you for choosing Storeyline Resumes.  We appreciate your business and confidence in our services. 

Sincerely,

Storeyline Resumes